Return Policy

15-Day Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 15 days of the delivery date (purchase date for instore visits), subject to the terms and conditions outlined below.

Eligibility for Returns:

  1. Items must be unused, and in their original condition.
  2. Proof of purchase, such as a receipt or order confirmation, must be provided.
  3. Certain items, including but not limited to personalized items, perishable goods, and final sale items, are non-returnable.

Return Process:

  1. To initiate a return, please contact us at shopthegildedlily@gmail.com with your order details.
  2. Once your return request is approved, you will receive instructions on how and where to send your item.
  3. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received).
  4. We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

Refunds & Processing:

  1. Once we receive and inspect your returned item, we will notify you of the approval or rejection of your return.
  2. Shipping fees (if applicable) are non-refundable.
  3. If the return does not meet our policy criteria, we reserve the right to decline the refund or issue store credit instead.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the issue so we can provide a replacement or refund as appropriate.

For any questions or assistance, please reach out to us at shopthegildedlily@gmail.com

Thank you for shopping with The Gilded Lily!